Shipping and Returns
Once your order is placed, it is taken care of and shipped within 1 to 3 working days. The average delivery time of our logistics partners is 2 working days. These times may vary slightly in periods of high activity.
Returns
Our return policy extends for a period of 14 days from the date of purchase. If 14 days have passed since your purchase, unfortunately we cannot offer you an exchange or refund.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. If the item has been damaged, send us photos to our contact email address: mimi.montessori@hotmail.com
To make a return, you must present us with a receipt or proof of purchase (order number)
* Any item that is not in its original condition, is damaged or has certain parts missing for reasons not due to our error.
* Any item that is returned more than 14 days after delivery.
Refunds (if applicable)
Any request for reimbursement must be made by written request to the address
Mimi. Montessori@hotmail.com
Once we have received and inspected the returned item, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request.
If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days. Only items sold in our store are eligible for refund. Charges for shipping and delivery services provided by our logistics partners are non-refundable.
Late or missing refunds (if applicable)
If you haven't received your refund yet, please check your bank account again first.
Next, contact your credit card issuer, as there may be a delay before your refund is officially posted.
Then contact your bank. There is often some processing time required before a refund is posted.
If after completing all of these steps you still have not received your refund, please contact us at
Exchanges (if applicable)
We replace an item only if it is defective or damaged. If in this case you wish to exchange it for the same article, send us an e-mail to Mimi. Montessori@hotmail.com and send us your article to: Mimi-Montessori for the attention of Mrs. Forest Myriam, 13 rue du Préfet Chaleil Aulnay-sous-Bois _cc781905-5cde-3194- bb3b-136bad5cf58d_93600, France.
You will be responsible for paying your own shipping costs to return your item. Shipping costs are non-refundable. If you receive a refund, the return shipping costs will be deducted from it.
Depending on where you live, the time it takes to receive your exchanged product may vary.